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GENERAL MANAGER

The Chase and The Chase Fish & Oyster

The General Manager is responsible for the day-to-day management of the restaurant, achieving optimal guest satisfaction and a good working environment to put forward The Chase Hospitality Group’s Vision and Values. They possess exceptional accountability for budgeting and financial management, planning, organizing and directing all guest services, including all front of house staff, food and beverage operations, and development processes.

What's on your plate:

  • Delivers revenues and profits by developing, marketing, financing, and providing appealing restaurant experience
  • Prepares and implements standard operating procedures, co-ordinates restaurant operations during each shift, determines and implements operating improvements 
  • Manages all aspects of staff performance in accordance with established service standards, ensure staff knows and adheres to established steps of service and service standards
  • Assesses staffing requirements on a continuous basis to identify current needs
  • Organizes and monitor staff schedules
  • Monitors adherence to health, safety and hygiene standards within location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, ensure a safe working environment by facilitating safe work behaviors of the team and guests, maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
  • Interacts with guests, to ensure all inquiries and complaints are handled promptly
  • Creates and maintains a PX list
  • Plan and monitor restaurant sales and revenue
  • Collaborates on marketing and promotional activities
  • Check and order supplies of non-food items; including but not limited to
  • Negotiate purchase prices and develop preferred suppliers
  • Ensures correct storage of supplies, dry good and small wares
  • Arranges for maintenance and repairs of equipment and services
  • Keeps current with competitors and trends in the restaurant industry
  • Maintains restaurant cleanliness and upholds esthetics standards of CHG
  • Oversees and assist in the creation and innovate the bar and cocktail program, menu ideation and creation seasonally
  • Labour / PMIX / COMPS / Stats Analysis
  • Small wares orders and inventory for building
  • Repairs and Maintenance for the building, Outside Contracts, ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
  • Submission of Weekly and Monthly packages
  • MGMT representative on the CHG Culture Committee
  • Ensuring evolution of the restaurant
  • Work with social media team to ensure quality content is being sent to them to promote business and beverage program, Ensure complete and timely execution of corporate & local marketing programs
  • Building partnerships with beverage suppliers
  • Control Profit & Loss (i.e., plan attainment) by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
  • Recruit, interview, and hire team members; conduct performance appraisals, take discipline action, motivate and train

Ingredients you'll bring to the table:

  • Strong knowledge in Cost Accounting, Developing Budgets, Financial Planning and Strategy
  • Demonstrated experience with decision making, process improvement, strategic planning, customer focus, management proficiency, managing profitability, quality control
  • High School, College or University Degree Preferred
  • 2-4 years’ management experience in either a food service or retail environment, including Profit & Loss responsibility
  • Basic business math and accounting skills
  • Strong interpersonal and conflict resolution skills
  • Good oral/written communication skills
  • Strong analytical/decision-making skills
  • Basic personal computer literacy

Why you'll love what you do at CHG:

  • Competitive compensation and group benefits
  • Mentorship & Guidance from Toronto’s top hospitality professionals
  • Opportunities to grow and develop within our company and various concepts
  • 50% discount . Available to use at our phenomenal locations!

To apply, email your cover letter and resume to chaseyourcareer@chasehg.com. Please indicate the role in the subject line.